Waldorf Astoria is looking for a Sales, Catering and Events Coordinator to join the team at this gorgeous Atlanta property!
Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.
- Classification: Full-Time
- Shift: Primarily Monday - Friday business hours but must have availability to work weekends and/or holidays as needed.
- Pay Rate: 20.00 to 20.25/hour
The ideal candidate will have the following qualifications:
- Strong verbal and written communication skills required
- Computer literacy which is not limited to: Microsoft Office, Excel and Power point
- Excellent typing and organizational skills
- Must maintain a high degree of confidentiality
- Detail oriented a must
- Must possess ability to coordinate with multiple tasks.
- Requires high levels of interaction with all members of staff.
- Strong level of professionalism must be displayed at all times
- Willingness and capacity to learn and apply new systems
These qualifications are desirable:
- Proficiency in Delphi FDC, OnQ and Rates & Inventory systems
- Bachelor's degree in hospitality, business or related field
- Bi-lingual communication a plus but not required.
- Capability to use Excel to generate and interpret data reports on business volume from sales territory and individual sales progress reports.
What I will be doing?
As a Sales, Catering and Events Coordinator, you would be responsible for providing information, assisting in the daily operation of the Sales and Catering departments as well as the maintenance of all sales records. This individual will also maintain and update the Delphi.FDC, OnQ and Rate & Inventory (R&I) systems and communicate related information to colleagues. The administrative requirements of this position will not be limited to assisting with administrative needs, training, client relations, and general office projects under the direction of Director of Sales & Marketing.
The Sales & Catering Events Coordinator will report directly to the Director of Sales & Marketing and Sales & Catering Director and Managers.
- Prepare files and documents for periodic meetings chaired or attended by the Sales Team
- Prepare and distribute weekly BEO, Resume Packets and Daily Reporting
- Ensure all incoming Leads are logged into Delphi.FDC
- Facilitate Group turn-over process for definite group bookings
- Build and maintain group bookings in Rate & Inventory system, as needed
- Build and Manage all booked groups in OnQ Front Office, as needed
- Enter and modify individual reservations and group rooming lists in OnQ Front Office
- Ensure banquet checks are received daily
- Ensure banquet checks are accurate in Delphi.FDC
- Processing necessary, accounting forms; including Group Commissions and Deposits including maintaining FastPay system for accuracy
- Complete Amenity forms and coordinate delivery with IRD
- Complete expense reports
- Manage department PO’s in Smart Spend system and manage PO processes and procedures
- Handle communication with clients on behalf of sales personnel
- Track monthly account production, as directed by the Director of Sales and Marketing
- Attend Weekly Ops, Group Pickup, GRC Review & Resume Meetings
- Attend BEO Meetings
- Handle all necessary third-party rentals for groups
- Ensure departmental processes and procedures are followed as outlined in the Sales Guidelines
- Assume Delphi.FDC administrator role
- Assist with clients entertaining
- Assist with site inspections
- Answer telephone calls and handle enquiries professionally
- File correspondence and documents
- Assist Sales, Catering and Marketing Teams with Sales & Marketing projects
- Perform any other reasonable duties as required by the DOSM, Director of Revenue Management, Catering and Events Director and Managers, Group Sales Managers and Marketing Manager.
